MAKE IT MID-CENTURY, LLC RETURNS AND REFUND POLICY
We are delighted that you’ve chosen Make it Mid Century, LLC for your product needs. We always want you to be happy with your purchases and are here to help.
RETURNS
We understand that sometimes returns happen. However, given that we're a small business, you must contact us for return authorization of your order. You have sixty (60) calendar days from receiving it to return an order (including all parts and pieces). Please return the item(s) in their original packaging or an equivalent and utilize a tracking number for returns. You may use whatever shipping carrier is most convenient for you. Please note that you are responsible for shipping costs.
We will not accept returns for:
- Custom items.
- Exterior door kits are considered custom items, as the glass is individualized per order. See below for additional refund information.
- Decorative ceramic tile where you did not first order an individual tile (sample).
- Laminate where you did not first order a sample.
- Solid ceramic tile where you did not first order a sample.
- Fabrics
REFUNDS
For returns, once we receive your item, we will inspect it and notify you that we have received your returned item(s). We will inform you of the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within the number of days approved by your card issuer’s policy.
For exterior door kits, we will refund the price of the kit minus a restocking fee equal to the cost of the glass.
For laminate, we will not refund applications of improper fabrication or installation, nor will we refund costs associated with fabrication. Fabrication must comply with NEMA Standards Publication LD 3-2000.
CANCELLATIONS
Cancellations are dependent on the status of your order and on the type of order:
- Exterior Door Kits
- Glass is custom and is ordered at the time of your order. If we can cancel the glass, we can issue a full refund. If the glass is not cancelable, we will refund your order minus a re-stocking fee equal to the price of the glass.
- Interior Door Kits
- We will accept cancellations of interior door kits up to the point of shipping.
- Garage Door Kits
- Garage door kits are custom to your specific dimensions. We will accept cancellations of garage door kits if the kit is not yet in production.
- Shutters
- Shutters are custom to your specific dimensions and style. We will accept cancellations of shutters if they are not yet in production.
- Laminate
- Laminate is a custom order. If the cancellation occurs before pressing, we can refund the order minus the cost of paper and shipping. We will refund the entire order if the cancellation happens before paper production begins.
- Decorative Ceramic Tile
- Decorative ceramic tile can be canceled up until the point of production. If production has already occurred, we will refund the order minus a restocking fee of 50% of your order.
- Solid Ceramic Tile
- Solid Ceramic Tile can only be canceled within a 24-hour window after ordering.
- Fabrics
- All fabrics are ordered through Spoonflower and must abide by Spoonflower rules.
SHIPPING
Shipping costs for a return not due to damage are the purchaser's responsibility.
DAMAGE
While we take every effort to package and ship your purchase carefully, shipping things can often be risky. If you find a part of a product or kit damaged upon receipt, we will exchange the product at no charge or shipping cost. Please alert us and send a photo of the damaged goods to info@makeitmidcentury.com. Please have "Returns" in the subject line. Report any damage within seven (7) days of receiving the package.
SALE ITEMS
Sale items are not subject to return and are considered final sales. If a final sale item is damaged during shipping, it may be eligible for a partial or full refund. Please see the above information on damaged goods.
QUESTIONS
If you have additional questions regarding a return or exchange, please contact us at info@makeitmidcentury.com.